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- Felt Atelier | Hier vind je de vragen die je zocht
FAQ My order How do I order? Placing an order on the Felt Atelier website is easy and safe. Once you have found your earrings you would like to purchase, click on the “Add to Bag” button to place them in your Shopping Bag. Follow the directions through the checkout process to complete your order. Note: Your order will not be placed until the very end of the checkout process when you will be asked for your bank information. Which payment do you use? We use Ideal for Dutch residents. For others we use credit card Paypal and more. Do you make custom designs? We sure do, that is how it all started. Go to the contact page or send us a WhatsApp message and let’s see if we can help you. There is an additional cost for a custom design. I have a question. Here’s your opportunity to come in contact with us. Fill out this form and give us some time to reply. I didn’t get an order confirmation. Did you check your spam? Double-check if you gave us the right email address. Click here if you still need help. What does the shipping cost? FREE SHIPPING All Dutch purchases will be shipped to your location, for FREE. We offer you multiple options during the checkout. All non-Dutch purchases have free shipping above a certain amount. Belgium: send with track and trace €4.99 and free above €75.00 Europe: send with track and trace €7.99 and free above €90.00 World: without track and trace €14.99 and free above €110.00 send with track and trace €29.99 and free above €170.00 HANDLING TIME Most items are made to order so this means (almost) no waste. So, your item(s) will be shipping in one or two working days. This depends on the complexity of your made-to-order item. After we make the item it goes through a thorough inspection. If any imperfections or defects are discovered, we will recycle the silver, gold or stainless steel and start over again. SHIPPING Your order will be shipped in one or two days. This depends on the complexity of your made to order item. Need it quicker? Send us a message. email@example.com or Whatsapp +31(0)6 1300 4920. When will I get my order? Usually, you’ll receive everything within three working days when your address is in The Netherlands. Europe can take up to a week. Outside of Europe will take a little longer. Pay attention! During the sale and during other promotions, orders may be sent later. Due to Covid shipping may take longer. Oh no, where’s my package? Go to the contact page and ask us a question and we’ll do our best Inspector Gadget work to try to trace the package. Contact us at least three days after the planned date of arrival. Please bear with us when it takes a little longer. I accidentally entered the wrong shipping address. The quickest way to correct this error is through WhatsApp or contact us through this website I received a wrong or a broken earring. Send us a WhatsApp or contact us through this website and tell us what happened. Can I return my jewelry? Well, yes you can. You have the right to return your order up to 14 days after receipt. This is possible if there is something wrong with your jewelry or you didn’t get what you asked for. Just go to ‘I have a question'. Returning your items it at your own cost unless it is something we should've done better. We can only refund your purchase if we receive it and if it is in perfect condition. An article bought in the sale can't be returned. I lost my backs. Just look for our backs deal in the shop and order them. How to take care of my gold and silver items. We understand you love to wear your ear party day in and out yet we recommend you take them out at certain moments: The pieces can handle quite a lot but please take them out while sleeping. This is to prevent unnecessary damages and bending. Gold plated earrings are water resistant but overexposure to water may wear off the plating faster. To guarantee a long happy life-time we recommend removing them while showering, swimming or working out. Our gold plated earrings are not a big fan of chemicals found in perfume or cleaning- and skin products. Do you have any stores? At the moment we only have a few stores we use in Holland. If you own a store or are a buyer please contact us through WhatsApp or go to contact. Is there a guarantee on the jewelry? We give out a three-month guarantee on jewelry. If the product is made of stainless steel there is even a 6-month warranty. Contact us and we'll make sure you get the warranty, simple. Are you hiring? All positions are currently fulfilled with people we’re proud of. Keep checking our Instagram page to see if we’re hiring. Business I work for a brand or am an influencer and I love to collab. In that case, let’s chat. Go to this page and contact us. I would love to sell Felt in my (online) store. We are always interested in great stores to join the Felt family. Click this link and contact us.
- Felt Atelier | minimal and statement jewelry
shop now new in! Akeno gold green earring Price €34.95 Naadir gold chain Price €54.95 Abe gold blue earring Price €29.95 Shin gold earring Price €24.95 ready to pop some c o l o u r ? shop chains shop minimals shop statement our Instagram feed... follow us @feltatelier
- ear hoops | Felt Atelier jewelry
Collection All statement NEW! Price €17.95 €34.95 colour Metal Gold-plated Silver Stainless steel gold Stainless steel silver Size 25mm 30mm 60mm 90mm amount one pair Sort by Ozde silver earring Price €24.95 Add to Cart Akeno silver pink earring Price €34.95 Add to Cart Abe silver blue earring Price €29.95 Add to Cart Abe silver transparant earring Price €29.95 Add to Cart besteller Chilla gold earring Price €29.95 Add to Cart Chilla silver earring Price €29.95 Add to Cart bestseller Liu silver earring Price €29.95 Add to Cart bestseller Liu gold earring Price €29.95 Add to Cart Zian gold earring Price €24.95 Add to Cart Zian silver earring Price €24.95 Add to Cart Akeno gold green earring Price €34.95 Add to Cart Riva gold earring Price €24.95 Add to Cart Niqua gold earring Price €24.95 Add to Cart Destiny silver earring Price €27.95 Add to Cart Destiny gold earring Price €27.95 Add to Cart Charles gold earring Price €29.95 Add to Cart Jean gold earring Price €24.95 Add to Cart Amaan gold transparant earring Price €24.95 Add to Cart Amaan silver transparant earring Price €24.95 Add to Cart Amaan gold yellow earring Price €24.95 Add to Cart Amaan silver yellow earring Price €24.95 Add to Cart bestseller Abe gold transparant earring Price €29.95 Add to Cart Amaan silver cobalt blue earring Price €24.95 Add to Cart Mai-Lee gold earring Price €24.95 Add to Cart Mai-Lee silver earring Price €24.95 Add to Cart Abe gold blue earring Price €29.95 Add to Cart Aaliyah gold pair earring Price €19.95 Add to Cart Aaliyah silver pair earring Price €19.95 Add to Cart Vicq gold ear cuff Price €24.95 Add to Cart Ischa gold green earring Price €17.95 Add to Cart Imani gold earring Price €27.95 Add to Cart Jai gold earring Price €24.95 Add to Cart Axel gold blue earring Price €34.95 Out of Stock Aanya gold aqua blue earring Price €29.95 Add to Cart Amaan gold cobalt blue earring Price €24.95 Add to Cart Aanya gold yellow earring Price €29.95 Add to Cart